Technical Account Executive Manager
As a leading provider of ECM (Enterprise Content Management) software and services, provides exceptional opportunities for self-development while building an exciting career in a leading-edge, hi-tech industry. You ll enjoy business casual dress and a comfortable work environment. We will provide you with the training and support you need to excel in the career path you have chosen. If you have the drive and ambition to apply your knowledge and skills. Committed to creating a diverse environment and is proud to be an equal opportunity employer.
As a Technical Account Management Supervisor, you will be responsible for overseeing the Account Management staff and providing leadership for committed deliverables. Strong analytical, problem solving, communication, decision-making and leadership skills are essential. Additionally, the successful candidate must posses a strong sense of ownership as well as a commitment to continually improving the account management experience. Candidate must be able to work independently at a fast pace in a hi-tech company.
Primary Areas of Responsibility:
Responsible for leading Technical Account Executive programs, including but not limited to, retention, revenue, project management, process improvement, and customer visibility
Create and execute sales/account plans.
Act as a liaison between the customer, account management, and the client service team.
Assist business leaders with establishing priorities and understanding business/system impact.
Use effective team leadership to facilitate successful sales strategies and retention plans.
Drive innovation and continuous improvement within the Account Management Department.
Mentor, coach and develop individuals on the team to be successful
Create and maintain process documentation.
Define, track, and report Account Management metrics and hold team accountable for meeting those metrics.
Forecast support demand and ensure team is appropriately staffed
Essential Skills and Qualifications:
Ability to interact with all levels of an organization.
Ability to effectively communicate with customers, business contacts, and vendors.
Strong sense of ownership with a commitment to resolving customer concerns.
Sales or Account Management experience in a technology field.
Track record of repeatedly putting new ideas in place with measurable positive results.
Excellent communication and interpersonal skills
Strong analytical and organizational skills with emphasis on attention to detail
The ability to work independently and follow tasks through to completion
Previous supervisory or management experience.
Bachelor s degree
Preferred Skills and Qualifications:
Possesses an advanced understanding of the document management industry